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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

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Beverly Cunningham , Learning & Development Leader, Conduent

Beverly Cunningham is a highly accomplished Learning and Development Leader with over 20 years of experience in contact centers and a track record of driving success through employee engagement, training, and career development. In her current role at Conduent, Beverly leads teams of professionals across all of Conduent’s Road Usage Charging Programs, including NY E-ZPass, NJ E-ZPass, FLCCSS, BATA FasTrak, and Highways England. Beverly is dedicated to helping employees achieve their full potential, from new hires to those pursuing career advancement. Her extensive experience has helped her scale training capabilities and standardize processes in new areas, resulting in more efficient operations and reduced retention rates.

Presenting: