Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Dr. Debra Bentson, Senior Workforce Manager, Kaiser Permanente
Dr. Debra Bentson is a Workforce Management Humanitarian. She earned her Doctorate degree in Business Administration and a graduate level certificate in Organizational and industrial Psychology. She has spent over 20 years building and leading Workforce Management teams, and has worked in a variety of industries. Dr. Bentson is on the steering committee of the NCCCA (Nor-Cal Contact Center Assn), the Board of Directors of ASUGA (Aspect User Group), is a two-time ICMI "Top 50 Thought Leaders to Follow on Twitter", and a 2021 Finalist for the SWPP Workforce Management Professional of the Year. She lives by these words: "Work and play, laugh loud and often, be safe and strong, and live on your own terms". Learn more about and connect with Debra on social media at: https://www.linkedin.com/in/dr-debra-bentson/ and on Twitter @theccdoctor