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Dr. Debra BentsonSenior Workforce ManagerKaiser Permanente

Dr. Debra Bentson is a Workforce Management Humanitarian. She earned her Doctorate degree in Business Administration and a graduate level certificate in Organizational and industrial Psychology. She has spent over 20 years building and leading Workforce Management teams, and has worked in a variety of industries. Dr. Bentson is on the steering committee of the NCCCA (Nor-Cal Contact Center Assn), the Board of Directors of ASUGA (Aspect User Group), is a two-time ICMI "Top 50 Thought Leaders to Follow on Twitter", and a 2021 Finalist for the SWPP Workforce Management Professional of the Year. She lives by these words: "Work and play, laugh loud and often, be safe and strong, and live on your own terms". Learn more about and connect with Debra on social media at: and on Twitter @theccdoctor