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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

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Robert Beasley, Director, Strategic Solutions, Genesys

Robert Beasley is a 20-year veteran of the workforce engagement management (WEM) space. He joined Genesys in 2019 to help drive the expansion and adoption of WEM solutions across Genesys Cloud. Prior to joining Genesys, Robert held several sales, services, and support roles at Aspect, Verint, and NICE. His unique background and experience have given him the opportunity to connect and speak with workforce engagement teams from across the globe.

Presenting: