Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
20 years of contact center leadership with global leaders such as Google and Teleperformance. Scaled and managed global contact center teams in the thousands of agents across the globe utilizing a data driven people-first approach focused on customer outcomes. As the COO of Agents Only, Tyler took the first call ever on the Agents Only platform and leads the day-to-day operation integrating technology and human-centered principles.