ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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20 years of contact center leadership with global leaders such as Google and Teleperformance. Scaled and managed global contact center teams in the thousands of agents across the globe utilizing a data driven people-first approach focused on customer outcomes. As the COO of Agents Only, Tyler took the first call ever on the Agents Only platform and leads the day-to-day operation integrating technology and human-centered principles.