Jeff Adair is a seasoned technology leader with over 25 years of experience in the Contact Center industry, currently serving as Vice President of Engineering at NICE. Based in Carmel, Indiana, Jeff has spent the past 7 years driving innovation and operational excellence at NICE, where he has held progressive roles including Sales Engineer, Director, and now VP. Throughout his career, Jeff has been recognized for building high-performing teams, aligning engineering strategy with business outcomes, and delivering scalable solutions that enhance customer experience. His deep domain expertise in contact center technologies, combined with a passion for mentoring and organizational growth, has made him a trusted leader across both technical and commercial functions. Jeff is committed to advancing the future of customer engagement through AI, automation, and agile engineering practices.