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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

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Natalia Abad, Product Marketing Manager, Genesys

Natalia Abad Product Marketing Management Manager at Genesys. Over the last 4 years, her focus has
been on product communications, for Workforce Engagement Management. Originally, Industrial
Designer - Master in Design Management with 12 years of experience in digital projects, has experience
in marketing strategy, market analysis, design processes, and project and client management.

Presenting: