Your customer call volume is set to skyrocket 10x in the next five years, possibly sooner, as evolving technologies like smart speakers, personal AI assistants, and voice commands gain widespread adoption. Join us for this engaging session to better grasp how these changes will impact your brand’s CX as well as your role. Imagine a near future where technology has reshaped the traditional role of customer support, automating up to 80% of customer interactions. While everyone is now focused on learning about “AI agents” for the contact centers, that’s just the tip of the CX iceberg. We're not just forecasting about the distant future or talking about theories; we're discussing the reality of the present. We’ll share compelling examples of CX leaders that are successfully navigating these changes right now within their organizations to drive positive outcomes. This session is intentionally designed to be interactive and eye-opening - you won't want to miss it.