Contact centers don’t have a data problem—they have a timing problem. By the time your monthly reports land, customers are already gone, agents are frustrated, and opportunities have slipped through the cracks. In this session, we’ll explore why traditional reporting is too slow for today’s CX, QA, and revenue teams—and how leading organizations are closing that gap with instant insights. You’ll get a first look at AskAI, MiaRec’s brand-new, chat-based interface that lets you ask plain-English questions like “Why did CSAT drop last month?” or “Which agents are struggling with missed upsell opportunities?”—and get clear, actionable answers in seconds. No dashboards. No spreadsheets. Just the answers you need, when you need them. 3 Key Takeaways: 1) Understand the hidden costs of delayed insights—and how they impact customer experience, agent performance, and revenue. 2) See how AI can turn every conversation into actionable intelligence—without surveys, dashboards, or manual reviews. 3) Experience a new way to interact with your contact center data through AskAI’s intuitive, chat-style interface.