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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Solution Spotlight: Modernize Your Workforce: Next-Level Performance Management


Jimmy Chebat  (Founder & CEO, ZIZO Techologies)

Date: Wednesday, May 15

Time: 12:45 pm - 1:05 pm

Session Type: Sponsored Session

Vault Recording: TBD

ZIZO Technologies

Join us for an exclusive spotlight solution as we dive into the dynamic world of workforce management innovation with industry expert Jimmy Chebat and the groundbreaking solutions offered by ZIZO.

In this session, we'll explore Jimmy's journey and expertise development, laying the foundation for ZIZO's evolution. Discover the intricate process of problem identification and solution building, as Jimmy shares insights crafted from extensive research and real-world experiences. Learn about the motivation behind ZIZO's creation and its commitment to addressing user challenges head-on.

Discover ZIZO's modern solution, serving as a single source of truth for users while effectively tackling common pitfalls associated with gamification. Dive into key features designed to enhance user experiences and drive meaningful outcomes to boost your businesses success.