Ro Sinclair (Contact Center Product Specialist, 8x8, Inc.)
Hardy Myers (SVP Global Partnerships, NiCE Cognigy)
Location: Expo Hall - Theater
Date: Wednesday, October 29
Time: 2:40 pm - 3:00 pm
Pass Type: Core Pass, Expo Only Pass, Premier Pass, Premium Learning Pass, Training Only Pass
Session Type: Solution Spotlight
Vault Recording: TBD
As contact centers evolve, AI is no longer about replacing humans; it’s about enhancing them. In this session, 8x8 and NiCE Cognigy will share how enterprises are using conversational AI and cloud contact center solutions to reduce friction, improve outcomes, and empower agents with context-rich insights. Attendees will leave with a clear blueprint for blending automation and empathy to deliver next-level CX.