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Schedule 2024

Session 503: Building a Contact Center AI Strategy

Josh Streets  (CEO, Scoreboard Group Consulting)

Date: Thursday, October 24

Time: 11:30 am - 12:30 pm

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Track: Revolutionize the Experience

Session Type: Session

Vault Recording: TBD

Tailored for Contact Center AI decision makers or AI strategists, this valuable presentation will guide you through the essential steps of developing and implementing a comprehensive AI strategy that aligns with your organization's objectives & customers’ expectations. Learn from an industry expert as they share best practices, tools, and methodologies to harness the power of AI effectively for both your customers & employees. Based on recent client engagements & avoiding common AI transformation mistakes. Walk away with clear, actionable framework that will drive innovation and a proven path of success for your technology decisions & results.

Whether you're just getting started, or looking for the next phase of improvements for your customers or employees, this session will set the strategic tone for the remainder of your conference and time on the ICMI expo floor.


Participants can expect guidance on:
• AI Readiness
• How to Select Use Cases
• AI Transformation Best Practices
• Prioritized Roadmaps