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Schedule 2025

Session 406: Twenty20ish LIVE: The Fast, Fun, Fearless ICMI Legend Experience

Luke Jamieson  (CX Evangelist, Operata or Self)

Michael Mattson  (Chief Empathy Officer, Walk a Mile CX)

Date: Thursday, October 30

Time: 10:15 am - 11:15 am

Pass Type: Core Pass, Premier Pass, Premium Learning Pass

Track: Revolutionize the Experience, Boost Your Culture

Session Type: Session

Vault Recording: TBD

Twenty20ish is a wildly successful video series that combines insights from top industry leaders with fast-paced fun. A series of 20 questions with no more than 5 seconds to answer. This session has been tested live and it is a hoot. Hosted by Luke Jamieson and Michael Mattson (ICMI thought leaders in 2025). In a live environment, they ask a topical question, then slide the Twenty20ish window in front of each panelist for their 5 seconds of fame. This frame is designed a bit like a TV screen indicating whose turn it is. It is on wheels and moves back and forth across the stage easily. This is then followed by some light-hearted commentary from Luke and Michael to draw the audience in. This modern day panel format is more like a game show that will keep both panelists and the audience on their toes. The session has theme music and prizes.

Takeaway

Key takeaways and questions can be aligned with the conference themes and have great flexibility.
This also allows the audience to hear from multiple thought leaders in a quick and informative way whilst brining energy to the tired panel format.