Is your knowledge base (KB) or email template library loaded with outdated content, overly long articles, or hard to use templates? Is the quality of your stored information harming your agents' ability to deliver great customer service?
You're not alone. Maintaining an up-to-date knowledge base can be time-consuming, and finding the time to maintain it often feels like an uphill battle.

In this session, you'll learn how to use Generative AI to refresh outdated content and create articles or templates that improve service quality. You'll walk away with best practices that save you time and ensure your KB articles and email templates are relevant, easy to read and use, and on brand.

Takeaway

You will learn how to:
-- Improve and streamline existing KB content and email templates with AI
-- Use GenAI to add signposts to articles: headings, numbered lists, structured steps
-- Write effective prompts that produce helpful, user-friendly articles
-- Use GenAI to proofread KB articles and email templates