Jenn Walls (VP, Customer and Partner Experience, Pathward Tax)
Chrystal Alvey (Call Center Manager, Pathward Tax)
Date: Wednesday, October 29
Time: 4:00 pm - 5:00 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Boost Your Culture, Revolutionize the Experience
Session Type: Session
Vault Recording: TBD
Join us for an inspiring and insightful presentation that will explore critical elements of building a thriving organizational culture. Discover how leaders can effectively guide, influence, and reinforce desired behaviors. Learn how to adapt and evolve your culture to meet the changing needs of your organization, and employees, this session will provide valuable insights and practical strategies for leaders at all levels who are committed to a positive, productive, high- performing environment.
1. Culture starts at the top. Leaders set the tone, and daily behaviors shape the culture more powerfully than any mission statement to values poster.
2. Culture is not a committee. While input is valuable, culture is shaped by the actions and decisions of leaders. It requires consistent, strong leadership to shape and reinforce behaviors.
3. Culture is a journey, not a destination. Building a strong culture is an ongoing process, it doesn't happen overnight, and it's not a one-time event. It requires continuous effort, adaptation, and commitment.