ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Speaker:
Adrienne Fischer (AVP-Director of Contact Center, STCU)
Date: Wednesday, May 15
Time: 2:20 pm - 3:05 pm
Session Type: Session
Vault Recording: TBD
Learn practical strategies to cultivate a workplace where team members feel empowered to voice their ideas, take calculated risks, and contribute to a culture of innovation within the contact center.
Explore tailored continuous improvement methodologies designed specifically for contact centers.
Uncover strategies to enhance efficiency, adaptability, and overall operational excellence.
Gain insights from real-world examples and success stories.
Leave with actionable takeaways, practical tips, and a plan to begin implementing courageous cultures and continuous improvement practices in your contact center immediately.