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Schedule 2025

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Session 206: What's Coming to the Contact Center in 2026!

Daniel Thomas  (Principal Analyst, InformaTech Target)

Date: Wednesday, October 29

Time: 11:30 am - 12:30 pm

Pass Type: Core Pass, Premier Pass, Premium Learning Pass

Track: Revolutionize the Experience

Session Type: Session

Vault Recording: TBD

Join Daniel Thomas, Principal Analyst at ICMI, for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2026.