So many customer service workers have been placed in a very tight box. Take these tickets...follow these uninspired steps to get a quality score...ignore that problem that’s been there for years. The job can be suffocating if we don't find the right balance.

These service workers are capable of so much more. It’s time we free ourselves of the legacy connotations and embrace the true nature of CX work today. Join Nate Brown of CX Accelerator to learn how he has helped cultivate service workers into knowledge curators, not just ticket takers.

- The role of intrinsic motivation in a modern Customer Service function

- How we can "be the guide" the make the brand come to life

- How to draw your service workers into your knowledge management process in extremely meaningful ways