ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Speaker:
Sharang Sharma (Vice President, Everest Group)
Date: Wednesday, May 15
Time: 1:15 pm - 2:00 pm
Session Type: Session
Vault Recording: TBD
Understanding generative AI: Learn the ropes of Generative AI—how it can impact CX and what are the potential use-cases
Real-life examples: See how top companies are using Generative AI to make their customers' experiences stand out, whether it's in online shopping, healthcare, finance, or other industries.
Doing it right: Share practical tips on how to bring Generative AI into business smoothly. Learn about potential challenges and the best ways to make AI work for customer satisfaction.
Keep it ethical: Explore the importance of being fair and open when using AI. Find out how to build trust with your customers by using AI responsibly.