ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
Speaker:
Erin Murdock (Director, Student Contact Center, Northern Arizona University)
Date: Wednesday, May 15
Time: 1:15 pm - 2:00 pm
Session Type: Session
Vault Recording: TBD
Resource Optimization: Utilize existing resources in new and creative ways to address large operational challenges
Leading through Change: How subtle shifts in leadership will advance your Contact Center
Best Practices: Leveraging your Contact Center's data to unify stakeholders around consistent procedures