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Schedule 2024

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Session 105: What's Coming to the Contact Center in 2025

Daniel Thomas  (Principal Analyst, Enterprise IT, Informa)

Location: Coral Sea 1

Date: Wednesday, October 23

Time: 10:15 am - 11:15 am

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Session Type: Session

Vault Recording: TBD

Join Daniel Thomas, Principal Analyst at ICMI, for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2025.