Daniel Thomas (Principal Analyst, Enterprise IT, Informa)
Location: Coral Sea 1
Date: Wednesday, October 23
Time: 10:15 am - 11:15 am
Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!
Session Type: Session
Vault Recording: TBD
Join Daniel Thomas, Principal Analyst at ICMI, for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2025.