ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule 2024

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Session 105: What's Coming to the Contact Center in 2024

Daniel Thomas  (Principal Analyst, Enterprise IT, Informa)

Location: Coral Sea 1

Date: Wednesday, October 23

Time: 10:15 am - 11:15 am

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Session Type: Session

Vault Recording: TBD

Join Daniel Thomas, Principal Analyst at ICMI, for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2025.