Morgan & Morgan, P.A. is America’s largest injury law firm, founded over 35 years ago by John Morgan. With more than 1,000 attorneys handling 50+ case types and over $25 billion recovered for our clients, we have the scale and strength to take on any corporation. Our motto, “For the People,” isn’t just a tagline—it’s a guiding principle that drives every interaction, every case, and every call.
At the heart of this mission is our Case Control Center (CCC)—the operational engine behind our client experience. Each year, our CCC handles over 2.6 million inbound calls, 1.1 million outbound calls, and 500,000 chats. These aren’t routine customer service interactions—they’re often moments of crisis, vulnerability, and urgency. Our agents must respond with empathy, clarity, and conviction, reassuring clients that they’ve made the right choice. And they do—our CCC consistently achieves a 95% conversion rate, a testament to the trust we build and the excellence we deliver.
Premier Pass holders who have pre-registered for a site tour should check in at 8:15 am in the convention center shuttle bus area. Once the pass holder has checked in. All pass holders must be seated on their assigned bus by 8:30am. An ID is required to check-in and they must have their show badge prior to check-in.
Wait lists are available for Premier Pass holders who didn't register ahead of time. Please visit Registration Area to be added to the wait list. Placement on a tour is not guaranteed for those not pre-registered. At 8:30am all available bus seats will be given to waitlist attendees. Waitlist attendees must be present and able to take the available seats at 8:30am. The buses will depart at 8:40am sharp.
