Wendy Fowler (Call Center Consultant, Quality Service Solutions, LLC.)
Date: Monday, October 27
Time: 8:00 am - 5:00 pm
Pass Type:
Premium Learning Pass, Training Only Pass
Session Type:
Session
Vault Recording: TBD
Designed specifically for Contact Center Supervisors seeking to advance their leadership capabilities in today's complex environments, this interactive program combines hands-on learning with peer collaboration across diverse industries. Through targeted assessments, practical exercises, and our exclusive Excel toolkit, participants master the critical balance between service metrics and team engagement while developing essential skills in operations management, quality control, and effective coaching. Emerge equipped to optimize resources, navigate daily challenges, and drive measurable improvements in your contact center's performance—whether managing in-person, remote, or hybrid teams.
Building on this strong operational foundation, the program also empowers supervisors to become exceptional coaches who inspire growth and high performance within their teams. Transform your supervisory impact with this dynamic coaching course designed specifically for contact center supervisors and team leaders ready to elevate their coaching capabilities. Through interactive, scenario-based training, you'll master proven coaching methodologies to enhance agent development, build a powerful toolkit of feedback techniques, and discover how to spark breakthrough performance in your team – transforming everyday conversations into powerful coaching moments that consistently deliver outstanding results.
