Doug Tedder (Principle Consultant, Tedder Consulting LLC)
Date: Monday, October 27
Time: 8:00 am - 5:00 pm
Pass Type:
Premium Learning Pass, Training Only Pass
Session Type:
Training
Vault Recording: TBD
Managing a contact center’s performance is more complicated now than ever before. The diversity of channels, technologies, and service offerings leaves behind a mess of data that can overwhelm even the most experienced of leaders. Achieving success today means having the ability to find and act on the metrics that truly matter most.
This course equips contact center leaders with the insights and resources they need to effectively define, measure, and achieve results. Participants will learn how to categorize key performance areas, establish leading indicators, accurately analyze results, and clearly articulate the contact center’s business impact.
