Laura Grimes (CEO, Harrington Consulting Group, Inc.)
Date: Tuesday, October 28
Time: 8:00 am - 3:45 pm
Pass Type: Premium Learning Pass, Training Only Pass
Session Type: Training
Vault Recording: TBD
This class demonstrates how you can use your organization’s strategic vision to drive contact center planning, how to bridge strategy and tactics, and how to develop an operational strategy that will support high performance. Understand how to manage the people, the processes, and the technology to meet your goals, support the organization’s priorities, and meet customer expectations. Discuss innovation and learn how you should prepare your contact center for the future.