Brad Cleveland (Senior Advisor & Co-Founder, ICMI)
Date: Monday, October 27
Time: 8:30 am - 5:00 pm
Pass Type: Premium Learning Pass, Training Only Pass
Session Type: Training
Vault Recording: TBD
This class provides the practical information you need to hone your contact center’s resource and technology planning, leverage strategic planning and partnerships, build a comprehensive customer access strategy, drive continuous improvement, and build a business case for the resources you need to meet your organization’s most critical goals.