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Schedule 2024

Pre-01: Contact Center Management Bootcamp

Rebecca Gibson  (Contact Center Consultant, Gibson Learning and Performance)

Date: Tuesday, October 22

Time: 8:00 am - 3:45 pm

Pass Type: Training + Standard Conference Pass, Training Only Pass - Get your pass now!

Session Type: Training

Vault Recording: TBD

The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers.

Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center. Evolving customer expectations, the rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing contact centers dramatically. You’ll learn how to apply the core principles of managing a contact center to these critical new environments. This course is guaranteed to give key staff involved in resource planning, call center analysis and performance reporting the tools necessary to make real, lasting, bottom-line financial impact.