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Schedule 2024

Opening KEYNOTE: State of the Industry

Brad Cleveland  (Senior Advisor & Co-Founder, ICMI)

Date: Tuesday, October 22

Time: 4:00 pm - 5:00 pm

Pass Type: Expo Hall Only Pass, Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Never before have contact centers faced so much change. Join us for this highly anticipated update from ICMI Founding Partner Brad Cleveland. In a dynamic, rapid-fire format, Brad will tackle the most pressing questions we’re hearing from the ICMI community. He will spotlight the critical developments rapidly transforming contact centers and outline the urgent steps leaders must take now to ensure their contact centers and organizations thrive in 2025 and beyond. With his signature insight, objectivity, and sense of humor, Brad will cut through the industry noise and hype to identify the priorities that matter most.