ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule 2025

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

LUNCH & LEARN: AI Initiatives for CC: Why They Fail and How to Succeed

James Hunt  (VP of Products & Strategic Solutions, eGain)

Location: Hibiscus

Date: Wednesday, October 29

Time: 12:30 pm - 1:30 pm

Pass Type: Core Pass, Premier Pass, Premium Learning Pass

Session Type: Lunch & Learn

Vault Recording: TBD

Shocking prediction from Gartner: 60% of AI projects will be abandoned in 2026. 61% of respondents in a KMWorld survey said they do not trust AI-generated answers since they could be erroneous or inconsistent. Lack of trust craters adoption and value creation. How can you avoid AI pitfalls and guide your project to CX success? What do real-world success stories look like? Join this session to learn about

  • Make or break barriers to AI success in CC
  • Proven way to deliver trusted service with AI
  • The symbiosis between modern knowledge management and AI
  • Best practices for AI-powered value creation in CC