Shocking prediction from Gartner: 60% of AI projects will be abandoned in 2026. 61% of respondents in a KMWorld survey said they do not trust AI-generated answers since they could be erroneous or inconsistent. Lack of trust craters adoption and value creation. How can you avoid AI pitfalls and guide your project to CX success? What do real-world success stories look like? Join this session to learn about: Make or break barriers to AI success in CC Proven way to deliver trusted service with AI The symbiosis between modern knowledge management and AI Best practices for AI-powered value creation in CC