AI agents are transforming the contact center, acting as the workforce of the future with an AI-first approach. However, enterprises face critical questions: What are the risks? Which solution do we trust? What is the reality of getting started? And how quickly can results be expected? With so many solutions promising outcomes, few deliver on those promises. Join Cognigy, a top-rated conversational AI leader recognized by Gartner, Forrester, IDC and others, to hear real-world customer success stories that demonstrate the immediate impact of AI agents, helping you understand how to define trust, set realistic ROI expectations, and effectively navigate the risks of deploying AI in customer interactions.

*Food will be available outside of the Lunch and Learn Room*