Step into the future of contact centers where AI is reshaping the way we work and interact with customers. In this session, discover how NICE’s cutting-edge AI solutions are revolutionizing the industry. We’ll dive into how Copilot boosts agent efficiency by offering real-time support, enhancing customer satisfaction with next-best-action recommendations, and automating tedious tasks. Explore how Autopilot leverages conversational AI to handle incoming calls seamlessly, reducing wait times and improving service quality. Finally, uncover the power of Enlighten Actions , which turns complex data into actionable insights, giving businesses the ability to engage with their data in real-time for immediate, impactful decisions.

*Food will be available outside of the Lunch and Learn Room*

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