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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

Kick-Off with Brad Cleveland: State of the Contact Center Industry-Your Most Important FAQs


Brad Cleveland  (Senior Advisor & Co-Founder)

Date: Wednesday, May 15

Time: 11:00 am - 11:15 am

Session Type: Keynote

Vault Recording: TBD

Join us for this eagerly anticipated industry update from ICMI Founding Partner and Former CEO, Brad Cleveland. In this conference kickoff, Brad will utilize a dynamic rapid-fire FAQ format to tackle the most pressing questions we’re hearing from the ICMI community. He will spotlight the critical developments rapidly transforming contact centers and outline the urgent steps leaders must take to ensure their operations not only survive but thrive. With his signature insight and objectivity, Brad will cut through the industry noise and hype to identify the priorities that matter most.