Hardy Myers (SVP Global Partnerships, NICE Cognigy)
Location: Oceana Ballroom
Date: Wednesday, October 29
Time: 8:30 am - 10:00 am
Pass Type: Core Pass, Expo Only Pass, Premier Pass, Premium Learning Pass, Training Only Pass
Session Type: Keynote
Vault Recording: TBD
AI agents aren’t just another tech trend—they’re reshaping the way leading enterprises engage with customers. But with the surge in AI buzzwords and “agent washing,” it’s harder than ever to separate signal from noise.
Hear how real enterprises have moved beyond the hype and deployed AI agents that are actively handling real customer interactions—at scale.
Get a behind-the-scenes look at:
• What makes a true AI agent (and what doesn’t)
• The journey—from strategy and implementation to measurable impact
• How to confidently evaluate AI agent solutions in today’s crowded market