Artificial Intelligence has rapidly progressed from an overhyped buzzword to an essential part of every business strategy, with generative AI emerging as a particularly disruptive force. Yet, many organizations barely scratch the surface of AI’s true potential in CX. This keynote unveils strategies to harness AI’s full potential, showcasing innovating applications reshaping the industry. Through practical, proven strategies showcased in case studies from trailblazing leaders, you’ll gain actionable insights on cutting-edge AI implementation, ROI measurement, and balancing automation with the human touch. Don’t miss this opportunity to catapult your CX strategy into the future. The AI-powered CX transformation is here – are you ready to lead it?