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Pedro ReyesSenior Director of Customer Service OperationsBlackhawk

Pedro Reyes, Sr. Director of Customer Service Operations at Blackhawk Network. Pedro has 19 years of experience working with both company-owned and outsourced customer support business processes. Over the years, he’s led efforts across the full spectrum of contact center operation from managing technology to finding and retaining world-class talent at scale. Currently, Pedro oversees half a dozen different contact center locations spread across the globe as well as Retail and Content Partner Account Management.