Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Mike Harwell is NICE inContact’s Sr. Director of Product Management, overseeing Digital, Omnichannel and Routing on the CXone platform. With over 20 years of Product Management and Contact Center experience, Mike is an expert in understanding business challenges and has a long track record of capturing customer requirements and needs and using those insights to influence the strategic direction of the products he oversees.