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Mike Harwell, Sr. Director of Product Management, NICE CXone
Mike Harwell is NICE inContact’s Sr. Director of Product Management, overseeing Digital, Omnichannel and Routing on the CXone platform. With over 20 years of Product Management and Contact Center experience, Mike is an expert in understanding business challenges and has a long track record of capturing customer requirements and needs and using those insights to influence the strategic direction of the products he oversees.