ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Michele Rowan (President, Work From Home Alliance)
Date: Friday, October 20
Time: 2:15 pm - 3:15 pm
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Virtual Session
Vault Recording: TBD
Contacts centers are using hybrid work and work from home on scale and for the long haul. In today's world, most employees want options on where they work, and with shrinking customer service labor pools, employers can't afford to not offer choices. Best practices in sourcing, hiring, onboarding, supporting and engaging employees are evolving as well. We're not going back to the old ways of working, and the new ways require thorough reviews and major resets to workflows, guidelines, policies, and technologies. Attend this session to understand what companies are doing to change up their work environments for the next 3-5 years.