ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Nina Olivas (Human Services Program Manager, County of San Diego)
Yenissa Salgado (Chief, Agency Operations, County of San Diego)
Date: Thursday, October 19
Time: 12:40 pm - 1:40 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass - Get your pass now!
Track: Boost Your Culture, Revolutionize the Experience
Session Type: Virtual Session
Vault Recording: TBD
Is your contact center a revolving door? Are you having trouble keeping agents satisfied and enticing workers to grow within your company? Like most contact centers, you're probably dealing with high worker turnover and an endless hiring cycle trying to keep up with demand. This session will discuss why studies have shown that 74% of contact centers experience bur-out and provide you with tools to motivate, incentivize, create strong work and team cultures, and grow the personal development of your agents. You will walk away with concrete ideas to minimize burnout, reduce expensive and exhausting hiring cycles, and prepare agents for the leadership roles you need for the future of a successful company.
In this session, you'll learn: