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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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[VIRTUAL] Keynote: Your Future in the Contact Center

Brad Cleveland  (Founding Partner and Senior Advisor, ICMI)

Location: On-Demand

Date: Thursday, October 19

Time: 11:30 am - 12:30 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations

Session Type: Virtual Session

Vault Recording: TBD

In this opening keynote, Brad Cleveland will navigate the dynamic and rapidly changing terrain of contact center management and leadership. Delve into how the profound changes taking place in technology, customer expectations, the workforce, and the economy will reshape contact centers in the months and years ahead. How will roles—from supervisors to senior level leadership—need to evolve? Whether you’re an industry veteran or stepping into a contact center management or leadership role for the first time, this kickoff will provide context and perspective that will help you lead your team and organization into the future.