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Live | October 16 - 19
Orlando | FL

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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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[VIRTUAL] How Generative AI Will Impact The Future of Work

Crystal Washington  (Futurist and Technology Strategist, Crystal Washington)

Location: On-Demand

Date: Friday, October 20

Time: 4:45 pm - 5:45 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Virtual Session

Vault Recording: TBD

The future of generative artificial intelligence is here, and you don't have to look far to see it. Technologies like ChatGPT are quickly becoming the most effective and efficient way for busy professionals to increase productivity and businesses to drive profit. At the same time, constant tech innovations, Gen Z entering the ranks, and a changing global marketplace are radically redefining the face of the workplace.
Technology strategist and futurist Crystal Washington will show you how to keep an eye on the horizon, enabling you to not only survive but thrive as waves of change approach. Crystal will help you:
  • Identify the significant ways in which technology is reprogramming us all
  • Understand what generative AI is and is not, its limitations and best applications
  • Review how tools like ChatGPT will impact your industry
  • Discover the top ten trends that will impact you, your workplace, and your industry
  • Uncover tips and tactics for increasing efficiency while improving performance...even when talent is lacking and supply chains are slacking