Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Chris Mounce (Quality and Coaching Specialist, EvaluAgent)
Location: On-Demand
Date: Friday, October 20
Time: 1:40 pm - 2:25 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass - Get your pass now!
Session Type: Solution Spotlight
Vault Recording: TBD
Agents are the greatest asset in a Contact Centre. A lot is demanded from
them, both from the business and the customer. Are we really doing enough to motivate
agents? Gamification is becoming more and more prevalent in today’s world - get it wrong
and it’ll have the opposite effect. Get it right and you have an engaged, motivated and
inspired community of agents. In this presentation, we’ll explore how to create a gamification
program to make agents the centre of your success.