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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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[VIRTUAL] Happy Agents = Happy Customers = Happy Business.

Chris Mounce  (Quality and Coaching Specialist, EvaluAgent)

Location: On-Demand

Date: Friday, October 20

Time: 1:40 pm - 2:25 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Agents are the greatest asset in a Contact Centre. A lot is demanded from
them, both from the business and the customer. Are we really doing enough to motivate
agents? Gamification is becoming more and more prevalent in today’s world - get it wrong
and it’ll have the opposite effect. Get it right and you have an engaged, motivated and
inspired community of agents. In this presentation, we’ll explore how to create a gamification
program to make agents the centre of your success.