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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Three Key Ingredients to Award-Winning CX

Christie Fitzgerald  (Director - Solutions Consultancy, Sprinklr)

Location: Spotlight Solution Stage, Expo Hall

Date: Wednesday, October 18

Time: 2:30 pm - 2:50 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Experience matters. Come find out how award-winning Customer Service
organizations leverage Sprinklr software to ensure an amazing experience is at the heart of how
they serve customers. We'll share key ingredients that are critical for CX.