Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Brian Morin (Chief Marketing Officer, SmartAction)
Helena Chen (Director of Product Marketing , SmartAction)
Location: Session Page in Platform
Date: Wednesday, October 6
Time: 3:00 pm - 3:25 pm
Pass Type: Digital Standard Pass - Get your pass now!
Track: Solutions Spotlight
Session Type: Solutions Spotlight
Vault Recording: TBD
New capabilities over voice and chat have enabled us to build and deploy self-service applications that were not possible just a few years ago. Join us to hear the very latest on how different industries are going deeper into self-service for call types and chats that have never been automated before and understand how new capabilities can apply to your business. Participate to: • Understand how capabilities have evolved in voice and chat in just the last 12 months • See how leading companies are currently implementing these capabilities into real applications to deflect even more calls and chats from live agents • Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone