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The State of Self-Service 2021

Brian Morin  (Chief Marketing Officer, SmartAction)

Helena Chen  (Director of Product Marketing , SmartAction)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 3:00 pm - 3:25 pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Solutions Spotlight

Session Type: Solutions Spotlight

Vault Recording: TBD


New capabilities over voice and chat have enabled us to build and deploy self-service applications that were not possible just a few years ago. Join us to hear the very latest on how different industries are going deeper into self-service for call types and chats that have never been automated before and understand how new capabilities can apply to your business. Participate to: • Understand how capabilities have evolved in voice and chat in just the last 12 months • See how leading companies are currently implementing these capabilities into real applications to deflect even more calls and chats from live agents • Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone