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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

The New Way to Provide Personalized Customer Journeys and Manage Outbound Call Centers At Scale

Matt Chabrier  (Senior Director, Enterprise Sales, Regal.io)

Location: Spotlight Solution Stage, Expo Hall

Date: Thursday, October 19

Time: 1:30 pm - 1:50 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


In order to meet today’s constantly evolving customer expectations, it is essential for enterprise companies to provide quick and personalized interactions throughout all points of the customer journey. To do so, call centers must be equipped with new technologies that enhance customer engagement and acquisition — at all times and across all channels. Achieving both of those goals requires new, data-driven, AI-powered technology solutions and a new way of thinking. Join us to hear how Regal.io is helping enterprise firms across all industries treat millions of customers like one in a million by leveraging behavioral data to make the right calls at the right time. This session will also help call center managers understand how to use Regal to enact highly effective coaching and training strategies in order to optimize and scale their operations.