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The clear path to better contact rates and improved customer experience

Julianne Maila  (Sr. Product Marketing Manager, Hiya, Inc.)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 3:00 pm - 3:20 pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Solutions Spotlight

Session Type: Solutions Spotlight

Vault Recording: TBD


Business is anything but usual in 2021. Our customers are bombarded with spam and robocalls and 94% of them don’t answer unidentified calls at all now. Meanwhile, both customers and businesses prefer voice over any other communication channel. Some innovative contact centers are bridging that communication gap with branded, secure calling experiences. This results in better business outcomes such as increased sales conversion, more surveys completed, and more deliveries made.

In this session, attendees will learn how several Hiya Connect customers:

Reduce the spam reports on their outbound numbers
Improve contact rates dramatically with a branded call experience
Increase the speed and quality of customer engagement
Manage and monitor metrics for continuous improvement