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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

The Best Story Wins in Business and Beyond!

Matthew Luhn  (Film Director, Writer, and Story Branding Consultant)

Location: Session page in app

Date: Wednesday, May 17

Time: 12:00 pm - 12:45 pm

Session Type: Keynote

Vault Recording: TBD

Storytelling is the #1 business skill necessary to connect, motivate, and lead people in today’s world. Stories compel us to engage in experiences, learn lessons, and define our values and ourselves within our organization. Matthew Luhn, former Pixar story veteran, brings his experience creating and developing 10 blockbuster films at Pixar, and provides practical strategies that teach and inspire leaders how to use the power of storytelling to get their projects and idea moving forward along with keeping their teams engaged.


In this keynote, Matthew will teach you how to:

  • Communicate a unique and compelling story in one sentence to capture the attention of an audience.
  • Master the five key elements of storytelling to bring facts and figures to life.
  • Harness the "Universal Truths" that connect with all people.
  • Pitch persuasively and inspire action.
  • Keep and motivate your teams through authentic communication.