ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Matthew Luhn (Film Director, Writer, and Story Branding Consultant)
Location: Session page in app
Date: Wednesday, May 17
Time: 12:00 pm - 12:45 pm
Session Type: Keynote
Vault Recording: TBD
Storytelling is the #1 business skill necessary to connect, motivate, and lead people in today’s world. Stories compel us to engage in experiences, learn lessons, and define our values and ourselves within our organization. Matthew Luhn, former Pixar story veteran, brings his experience creating and developing 10 blockbuster films at Pixar, and provides practical strategies that teach and inspire leaders how to use the power of storytelling to get their projects and idea moving forward along with keeping their teams engaged.
In this keynote, Matthew will teach you how to: