CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Solving customer problems using AI and automation

Ben Rigby  (SVP, Global Head of Product & Engineering, AI, Automation and Workforce, Talkdesk)

Jay Gupta  (Director, Product Marketing AI & Automation )

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 3:00 pm - 3:45 pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Solutions Spotlight

Session Type: Solutions Spotlight

Vault Recording: TBD


Contact centers are increasingly investing in AI and automation to help scale the digital customer experience and to empower their agents to deliver better CSAT. The great news is that the technology is ready to automate 80% of your interactions to provide that fast and frictionless experience your customers are asking for. Join this session and learn how AI can solve real problems and get real value.