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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Solution Spotlight: Enlighten Actions: Revolutionizing CX through AI

Elizabeth Tobey  (Head of Marketing, Digital Solutions at NICE, NICE)

Location: Session page in app

Date: Wednesday, May 17

Time: 2:00 pm - 2:30 pm

Session Type: Sponsored Session

Vault Recording: TBD


AI is here and it’s already changing the way we think about conversations. When it comes to customer experiences however, it takes more than a good large language model to deliver safe, trusted, and useful results. Introducing Enlighten Actions, the revolutionary new way to interact with unstructured data. Get to know Enlighten Actions and how it can change the way you build your CX strategy as we take you through a demo of the technology in action and explain how we’ve combined OpenAI’s GPT model with Enlighten AI to deliver brilliantly human, actionable results.