Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Dianne McCoubrey (VP of Sales, Grypp)
Location: Gardenia
Date: Thursday, October 19
Time: 4:00 pm - 5:00 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Revolutionize the Experience, Maximize Productivity and Operations
Session Type: Session
Vault Recording: TBD
Digital is table stakes in today's customer interactions and yet our highest cost channel — voice — remains stubbornly non-digital, with no significant advancements made in over a century. All of this is changing rapidly with visual and digital engagement at the epicenter of transforming voice, chat, and messaging, to enable call centers to serve better and sell more. In this session, Dianne McCoubrey will lead a panel discussion to unpack: