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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Session 605: Leadership with E's

Doug Rabold  (Chief Experience Officer, Bold Ray Consulting)

Location: Coral Sea 1

Date: Thursday, October 19

Time: 4:00 pm - 5:00 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership, Boost Your Culture

Session Type: Session

Vault Recording: TBD

In true servant-leader fashion, the best leaders invest significant resources – time, effort, and budget – in helping their team members grow and develop. In this session, we will explore what Doug Rabold calls "The Six E's" of Leadership": engage, enrich, encourage, empower, entrust, and excel. We'll discuss how each of these is a vital contributor to the success of individual team members – and ultimately of the entire team. Doug will also share real-world examples of how The Six E's have been applied so you can take action to apply these same principles to transform any group – even a low-performing one – into a well-oiled high-performing machine.